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Get Answers to Your Questions, Fast!
Updated November 22, 2022

Get Answers to Your Questions, Fast!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

We use Heap to help make more data-driven product decisions. The event visualizer allows anyone in the product team, from product designers to product managers to easily create events without having to know how to code. This means that we no longer have to go through different bottlenecks to get the data we need to make decisions.
  • The event visualizer allows you to easily create events by browsing your website and clicking on elements.
  • [It's] very easy to onboard new users and to start getting value out of it.
  • [It] provides contextual tips [on] how to best look at your data to get the answer that you need.
  • Sometimes you can get confused about which filter you can and can't use depending on how you chose to look at your data.
  • Saves a lot of time from questions to answers for the product team
  • Less disruption of other team members who would have normally [been] the ones to setup those events
Heap was much easier to understand and didn't require a huge learning curve to get started. Also at the time, Heap was the only one that had the ability to create events by inspecting and clicking on elements of your user interface on your website visually, which was a huge advantage.

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

Yes

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

Yes

Heap is great when you're trying to democratize data so that it's not almost impossible to be able to answer questions quickly and easily. With Heap, data becomes super accessible, and creating new events that you want to track can be done by anyone without any coding knowledge. I would say Heap is less appropriate for finding out more qualitative data such as how do customers interact with your website and looking at click heatmaps.