Overall Satisfaction with Heap
We use Heap to analyze user behavior in our B2B SaaS platform. Heap is the missing link [that] connects the dots for us between the data that is in our database to the way that our end-users are actually interacting with our platform. As our primary tool for user engagement, Heap allows us to track adoption of new features released as well as analyze the engagement health of other parts of our platform.
Heap is primarily used by our Product Management and Design organizations.
One current project that we are using Heap for is to analyze the value of each of our platform features. We are using it to track engagement over time for features so that we can drill down into how much of a value-add each feature is for our platform. This helps us make product decisions by focusing on improving the features with high adoption.
Heap is primarily used by our Product Management and Design organizations.
One current project that we are using Heap for is to analyze the value of each of our platform features. We are using it to track engagement over time for features so that we can drill down into how much of a value-add each feature is for our platform. This helps us make product decisions by focusing on improving the features with high adoption.
- Collaborate on User Engagement reports easily with a distributed team.
- Analyze both mobile and web user behavior.
- Visualize user behaviors in understandable charts and diagrams.
- Takes a while to onboard and understand how to use the platform.
- In order to use it proficiently, technical knowledge is necessary.
- User Interface is not totally intuitive.
- New to Heap, so have not yet measured the impact.
- Fundamentally changed our decision-making process to facilitate data-driven decision making.
My team has not used any other analytics tools.
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
Yes
Did implementation of Heap go as expected?
Yes
Would you buy Heap again?
Yes