A Digital Marketing Co-Op's very unimportant opinion on Heap
April 21, 2021
A Digital Marketing Co-Op's very unimportant opinion on Heap
Score 9 out of 10
Vetted Review
Verified User
Software Version
Growth
Overall Satisfaction with Heap
Heap is currently, to my knowledge, being used by the marketing department at my company. It is used to address problems via conversion, traffic, from a SEO standpoint, and to help us justify any changes that need to be made to a page on the website. It also helps the department with benchmarking data and being able to create KPI's for further quarters.
- Event Visualizer is a great asset for Heap. This is because for someone like me, who had no prior knowledge of how to navigate through these platforms is easily able to see how Heap tracks events and how many different areas of a page can be tracked.
- Being able to create multiple dashboards to help with separating data within the departments.
- Having a personal folder for yourself, once again when you're new to the platform it helps having your own space to make mistakes and learn on your own - without disturbing the rest of the company.
- It can be very slow at times, it needs more time to compute data.
- There's a bit of a learning curve; it's not hard when you get the hang of it but we've had lower adoption among the company because of it, which is a shame because it's a great tool.
- It's hard to clean up events that I defined poorly, should be easier to do so.
- Conversion Growth
- Search Engine Optimization
- Improved User Experience
- Google Analytics, Google Ads (formerly AdWords) and Sisense for Cloud Data Teams (formerly Periscope Data)
I like Heap because of its event visualizer, the ability to create a story with the data and see past the users experience on the page (as in being able to see where users come from, and where they go afterwards) this information has be incredibly helpful. However, Google Analytics was easier for me to understand, and I appreciate the easy analytics I get without having to define anything, Heap should consider having a function like that (also- add in a Bounce Rate!).
Do you think Heap delivers good value for the price?
Not sure
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
I wasn't involved with the implementation phase
Would you buy Heap again?
Yes