Heap is a great tool for anyone who is interested in seeing their user's patterns.
April 22, 2021
Heap is a great tool for anyone who is interested in seeing their user's patterns.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Heap
Our whole organization relies on Heap to help us understand our user actions and monitor the overall health of the website. We rely on it to make sure our checkout pages are preforming correctly and analyze how well our A/B tests are doing for particular user segments. It helps us make decisions quickly and it is easy to create reports without much hassle.
- Easy to install on a website.
- Easy to understand how to create reports and adjust them as needed.
- Data is quickly reported and allows us to react quickly to trends.
- Heap creates a "misunderstanding" between marketing and our data team. It is easy to create a report that shows a story that is not true due to incorrect filters/data elements.
- Breakdowns on some data is not available and it makes it hard to get the exact report you need.
- We have tons of reports, all almost the exact same. It is too hard to find them unless you already know that they exist.
- It has increased the speed in which we can get answers to our business questions.
- It has made it easier for Engineers to get answers on if a page is used by certain users.
- We have increased the number of people at the company who can be self sufficient.
For my use case, Heap is easier to use than Google Analytics as the UI is much simpler and straight to the point. But overall, we use them in a very similar manner and it's just a matter of preference.
Do you think Heap delivers good value for the price?
Not sure
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
Yes
Did implementation of Heap go as expected?
Yes
Would you buy Heap again?
Yes