Heap is fantastic to provide robust data that you can be confident in to help answer your data questions.
May 04, 2021
Heap is fantastic to provide robust data that you can be confident in to help answer your data questions.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Heap
Heap is used across the product organization by Product Managers, UX Designers, and engineering to answer questions about how users interact with our applications and to measure the success of new features. It is also used in tandem with Appcues to measure in-app messaging impact. We also use their Snowflake connect offering to pipe data into Looker to analyze further and marry with other internal data.
- Heap makes it simple to define elements in your application to track engagement with.
- Heap is great because it's always tracking everything so you don't have to define everything you want to track immediately. The data is always there for you to investigate.
- Support is great and perhaps the thing that is most valuable. They're always happy to help you in whatever you're trying to achieve with Heap.
- The visualization options and flexibility of the data analysis could be more robust.
- Email notifications for new events that need verification would be helpful.
- Understanding engagement of features to inform us on where users are spending time.
- Allows us to measure the impact of Appcues flows.
- Increased conversion rates for additional services we provide.
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
Yes
Did implementation of Heap go as expected?
Yes
Would you buy Heap again?
Yes