Powerful but difficult to use. Lots of potential!
March 22, 2022

Powerful but difficult to use. Lots of potential!

Juan Castano | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Heap

Quickly get a sense of how often users use a certain feature or click on a certain area Quickly get a sense of ad-hoc funnels Some of the pathway analysis stuff seems really neat, but I haven't figured out how to use it well. It seems like you need really robust heap tracking for the analysis to work properly.
  • Help me understand the usage of certain areas of my platform
  • Gather extra information via custom events
  • Define events that I want to keep tabs on
  • The event visualizer is very slow and a bit confusing
  • Shared (public) metrics are a mess. I find it difficult to easily determine if an area I'm interested in is tracked
  • When creating an event, it's annoying to have to fill out all the filters when you're tracking something that is similar to an existing event (Perhaps something like event profiles could make it easy to get the event 90% to completion).
  • I don't know of anyone that has evergreen heap reports. Most of our use cases are for ad-hoc experiments or deep dives.
  • Measure the impact of experiments
  • Quick deep-dives
Heap is more powerful than other analytic software I've used in the past, but it's more difficult to use and offers less guidance. It lets you do much more granular tracking, but is typically more effort and the information is less organized after the fact. I like Heap a lot I just wish it was easier to use for less technical folks (i.e. Product Managers)

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?


Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?


Good Seeing how often users click on a certain area of a page. Understanding where users drop off on a flow Bad Events should probably be organized by location or some other more intuitive organizational structure There seem to be some types of analysis on the analysis section, but I ( a product manager) can't figure out how to use I had no trouble teaching myself Looker, SQL, or data studio, but I have a hard time troubleshooting and learning how to do things on Heap