Big fan!
July 31, 2022
Big fan!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Heap
Heap is currently integrated with our website. We're still in the process of implementing Heap in our apps. With respect to our website, we plan to use Heap to understand how prospects are navigating through the conversion funnel. This includes focusing on the checkout form and understanding what points are causing friction. We also want to know how often folks are returning to our website (as a high-cost item, the purchase decision window is a long one and it requires many touchpoints/visits). Relatedly, lead capture and generation are also big focuses for us. Heap allows us to do these things.
- Auto-capture is an amazing feature
- Integrations with many other tools unlocks a ton of value
- The UI is solid
- The homepage is a little busy. It's hard to know where to go and might be more "welcoming" to folks if there were just a few very high level charts about traffic. Instead, there are lists of the top X dashboards, a data quiz (which is a cute idea but doesn't need to be above the fold on the homepage)
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
Yes
Did implementation of Heap go as expected?
Yes
Would you buy Heap again?
Yes