Higher Logic Community Connects Members Online Like We Couldn't Before.
May 06, 2022

Higher Logic Community Connects Members Online Like We Couldn't Before.

Daniel McHugh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Higher Logic Community

We use Higher Logic Community to create a primary community for all our members to communicate with each other as well as to form focused communities based on people's professional interests and personal communities. This has allowed us to give our members private groups to communicate with their peers, ask questions and establish relationships with other members from all over the country.
  • Allows a safe space for community members to communicate with each other
  • Offers the organization an area to provide updates that are relevant and timely to the community members
  • Connect members with similar interests with online events and, when Covid allows, in person events
  • It would be nice if it could integrate with non-Higher Logic marketing automation platforms to better monitor communication limits
  • A more visual interface would be nice so it would be easier to maintain brand integrity
  • Better analytics is always something the marketing department is looking for
  • Private groups for our members.
  • Easy communication from our organization to members of specific communities
  • Ability to connect to our LMS to allow for a smooth registration process
  • We have been able to expand our "community based" and "practice based" online communities to 15 with plans to expand more soon
  • These communities offer an opportunity for members to engage in discussion, hear from experts, and build valuable connections with peers. It's not revenue generating but it something we couldn't do before implementing this tool.
  • We have seen a substantial increase in our DEI efforts by creating groups and events specific to divers communities.
We are just in the early stages of looking into HubSpot Service Hub to determine if it will be a viable replacement for Higher Logic Community. We have other uses for the ServiceHub so there is an appeal to have it be a "one stop shop" for us. The big question however is how it will stack up to Higher Logic for the online communities. Candidly, while Higher Logic may be tough to beat in this area, it is something we will be looking closely at in the next 12 months.

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The online communities we have implemented with Higher Logic Community have the highest level of member engagement we see among any of our communication efforts. The members who use this tool are some of our organization's best champions. If you are looking to build online communities for your members to communicate with each other then Higher Logic Community may be the right fit for your organization.