If you give a Hoot about Social - Trust Hootsuite!
June 08, 2021

If you give a Hoot about Social - Trust Hootsuite!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Hootsuite Free

Overall Satisfaction with Hootsuite

I have been a Hootsuite user for at least 8 years. I have always been a fan and they just keep getting better in their offerings. This platform is perfect for those managing one account or dozens. It streamlines the workflow process and offers a ton of features that are incredibly useful.

Pros

  • Social media scheduling
  • Customer service
  • Staying current with social industry

Cons

  • Sometimes the emoji feature can be a bit buggy
  • I think the scheduler calendar could be a bit more user friendly from a readability standpoint
  • Increased visibility on multiple social platforms
  • Increased publishing capabilities due to scheduling content
  • Marketing efficiency increases
I have used multiple social media scheduler platforms and I always end up coming back to Hootsuite. It is my favorite system for many reasons that include, but are not limited to, functionality, user-friendliness, channel integration, maintaining current offerings with the ever-changing landscape of social media. It is just hands down one of the best platforms out there.
I have interacted with Hootsuite's customer service team on a few occasions and they were always extremely helpful. They were prompt, and courteous and even when they did not have the answer right away they would get back to me and have a solution every time. It is clearly a very customer service-oriented company.
Hootsuite is well suited for those managing a single social media account or dozens. It can be used by small businesses all the way up to large scale marketing agencies. The ability to post to multiple channels at once is so incredibly helpful and a huge time saver. Give it a try, you will be glad you did.

Hootsuite Feature Ratings

10.0
Sentiment analysis
10
Broad channel coverage
10
10.0
Content planning and scheduling
10
Audience targeting
10
Content optimization
10
Workflow management
10
8.7
Automated routing and prioritization
6
Customer interaction histories
10
Bulk actions
10
5.0
Lead generation
5
Content marketing
5
Paid media management
5
Campaigns and promotions
5
10.0
Twitter
10
Facebook
10
LinkedIn
10
Instagram
10
Pinterest
10
YouTube
10
8.5
Campaign success analytics
7
Real-time tracking
10
10.0
Role-based user permissions & privileges
10
Mobile access
10

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