Item: Hootsuite
Rating: 8
Author: David Braun

Overall Satisfaction with Hootsuite

Use Cases and Deployment Scope

Hootsuite is one of the finest options out there for Social Media Management Tools. We have been using this tool all across my company as it plays an integral role in many different departments. This tool has addressed many of our problems like it has allowed us to see all of the interactions from our followers just in a single space and then respond to them directly as well. Moreover, this platform has also allowed us to use blocks of time on different days to engage. All in all, this is one of the best Social Media Management Tools I have ever used.

Pros and Cons

Pros

You know when posts are going to get live through the publisher, so you are well aware of when to schedule next.
The platform provides us with the ability to view all the metrics in one place, which for some emerging businesses could be a very big thing.
This software is easy to use and intuitive in nature, so users can easily benefit from its user-friendliness.
The performance and efficiency of this tool are on point. Everything is pretty much decent and well-balanced.
I have always had a great experience with this software because its user interface is so user-friendly that it never made me feel odd for a single moment.

Cons

After the purchasing of the platform, the features should not be then limited to users as we paid for them to be unlocked.
I found the initial setup a little difficult and confusing to do due to which user frustration can be a common issue.

Return on Investment

This product has a direct correlation with our ability to post blogs so without this tool, we would have not been able to post much.
It has made so many tasks so quick and prompt that it has altogether saved a significant amount of our time.
Their customer support is pretty consistent and that is what I really like about them.

Alternatives Considered

Canva and Sprout Social

I chose Hootsuite over many other alternatives
because it is easier to use, plus it is more intuitive as well. Moreover, as a
business, I also liked the interface of this tool which is way better than other
tools. Also, it was easier to keep control over different and multiple tools
with Hootsuite.

Support Rating

Its customer support is active. I always
get the most out of their customer support at all times because they are very
attentive towards our concerns and they hear out just like I want to be. The
training resources of this platform are pretty useful and helpful as well. Moreover, the usability of this product is smooth,
intuitive, consistent, and effective.

Key Insights

Do you think Hootsuite delivers good value for the price?

Yes

Are you happy with Hootsuite's feature set?

Yes

Did Hootsuite live up to sales and marketing promises?

Yes

Did implementation of Hootsuite go as expected?

Yes

Would you buy Hootsuite again?

Yes

Likelihood to Recommend

I would definitely recommend this tool to other
businesses and individuals because of its high performance and great
efficiency. As a user of this product for so many years, it is safe to say this
is one of the best tools I have used. Creating, posting, and optimizing on social media can consume a lot of time even more than your expectations. However, with this tool, you know that your time will not be wasted. Hence, I would
recommend this tool to other businesses as social media plays a pivotal role
for every business nowadays so it is good to be using the right platform.

Hootsuite Feature Ratings

Comments

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