Item: Hootsuite
Rating: 8
Author: Verified User

Overall Satisfaction with Hootsuite

Use Cases and Deployment Scope

I had to manage social channels for different clients individually and the process was so time consuming. I was missing out on timely post publishing, engaging with comments etc. Once I start using hootsuite, I linked all social channels and streamlined the process. Now, be it posting, read response, schedule messages, view statistics & reports, I am saving a lot of time and reduced by TAT for all activities.

Pros and Cons

Pros

Manage multiple social media network in one place
Post scheduling in advance
View & download analytics & reports
Engage with Customers

Cons

Data is missing in Facebook insights
Costing can be brought down
Image loading problem in Facebook

Return on Investment

Cost optimization while handling multiple social media accounts
Team Efficiency & Client social media accounts management is pretty smooth
Data mining, competitor analysis is easy and thus helps plan accordingly

Alternatives Considered

Sprout Social, Zoho Social and Buffer

Hootsuite is the best application for managing social media network channels. It is one of the social media management tool that enables us to view multiple streams at once and monitor what our customers are saying. We can post updates, read responses, schedule messages, view statistics, and much more. Another important reason to use Hootsuite is that it allows us to schedule messages across all our favorite social media platforms in advance. This enables us to create a solid social media strategy that encompasses crucial times when postings are most often read and get more followers to notice our content.

Support Rating

Overall support is very good. Whether it is about giving demonstration, giving a hands on for features, & functionality, Hootsuite customer care team is always up for it. I remember an instance where I was pretty new to use the hootsuite and so asked the hootsuite team for help. With in 1 hour, they assigned a person who gave me complete demonstration of application and helped me in overall functionality and usage of it.

Key Insights

Do you think Hootsuite delivers good value for the price?

Not sure

Are you happy with Hootsuite's feature set?

Yes

Did Hootsuite live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Hootsuite go as expected?

Yes

Would you buy Hootsuite again?

Yes

Likelihood to Recommend

It solves our maximum problem when we use it for multiple social media accounts. It is one of the best social media management tool in the market right now. It is simple when it comes to its operations, usage & applicability. We can easily schedule posts, view analytics, can share information, engage with social media audiences and can manage team effectively.

Hootsuite Feature Ratings

Comments

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