Standard Offering Poor Customer Relations

I am not happy with their customer service.

Companies go through changes and flexibility in a refund policy is important. In a field as dynamic as social media management, providing companies the flexibility to enter into and exit out of a partnership is important. While I enjoyed Hootsuite, our company adopted Zoho for a multitude of business needs that Hootsuite is unable to provide. Zoho has a built in social media management tool, and that made Hootsuite redundant for us. Instead of providing the flexibility for a proration of services, Hootsuite is forcing us to complete our annual plan. For this, I do not recommend Hootsuite - in fact, Zoho Social offers everything Hootsuite does at a lower cost, with more flexibility for a changing business landscape.