Hootsuite Reviews

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517 Ratings
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Score 7.8 out of 100

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Reviews (1-25 of 28)

Kent Lewis | TrustRadius Reviewer
April 14, 2020

I give a Hoot about HootSuite. It's affordable, intuitive and convenient.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

9
There are only a few fixes the platform could make to improve the mobile and desktop interface. For example, it's impossible to toggle out of the Scheduled Posts section in the mobile app; you have to back out, which is less convenient when switch-tasking. Minor bug really. The desktop view could be streamlined a bit, but generally, it's more robust and thus needs a few extra steps in general.
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Anonymous | TrustRadius Reviewer
October 01, 2019

Hootsuite is a great tool

Score 8 out of 10
Vetted Review
Verified User
Review Source

Usability

10
Overall, Hootsuite is an easy tool to use and works great as well. It's a reliable product that you can feel secure in using. There are a lot of platforms out there that aren't accurate in the posts that they put out there but Hootsuite always posts the right information at the right time to the right account.
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Matthew Hardesty | TrustRadius Reviewer
June 20, 2016

Hootsuite Pro: Affordable, but lacking in features.

Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

6
The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.
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Michael Yoder | TrustRadius Reviewer
December 23, 2015

Enterprising!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

9
The only reason I didn't give it a 10 is because I'd love to have more streams on my screen at a time. At this point, the maximum number of streams you can have on the screen is four. I'd like to be able to have at least six or eight. Anyway, it's usability is excellent!
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Loryn Guiffre, MBA | TrustRadius Reviewer
November 04, 2014

Hootsuite? Big fan.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

10
I find Hootsuite to be very easy to use, though there are a couple things that need improvement. Overall, I think Hootsuite is an awesome tool and it helps me to do my job and do it well. I have been a fan for years, tried other products, but none of them come close to Hootsuite.
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Richard Chen | TrustRadius Reviewer
October 30, 2014

You get what you pay for

Score 5 out of 10
Vetted Review
Verified User
Review Source

Usability

5
Its UI is very busy, the result of many years of adding features as the number of social media platforms exploded underneath them, and the lack of platform-specific features (whether for streams, posting, reporting, anything) reflects it. Nonetheless, for free management & quasi-updated stream viewing, it still remains the original and classic. The UI's lackings aren't in its 1990 borders-and-table-bezel glory but rather its not supporting platform specific features (such as image sizing, see my earlier points) which can be so critical. Too many fly-in's and fly-outs as well as the very different designs resulting from left-menu selections for mode really make it an anxious UI to use.
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Igors Skute | TrustRadius Reviewer
November 13, 2014

HootSuite as one of the leading Social Media management platforms

Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

8
HootSuite is a tool that can be used by experienced marketers and also by people completely new to Social Media. The tool is very easy-to-use for everyone and it allows to track your social media performance in fast and effective way.
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Edgar Carpenter | TrustRadius Reviewer
August 26, 2013

HootSuite Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

8
It is really important to go through all of the videos and take the test in HootSuite University in order to experience the benefits of the product. Staff members lost interest when they could not understand basic functions of the product. Some of the task are a bit cumbersome and will require several views to execute (Geo-Location and Targeting).
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Erik Blair | TrustRadius Reviewer
October 24, 2013

HootSuite Pro Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

10
Works on cell phone and laptop computer with multiple platforms and accounts.
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Anonymous | TrustRadius Reviewer
November 12, 2012

Scheduling and analytics both very strong.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Usability

10
• Usability is one of the great strengths of HootSuite. It has a simple, clean and uncluttered user interface which means that the software is very intuitive and self-explanatory.
• Scheduling could not be simpler. We can explain how to do it to our interns in just a few minutes.
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Feature Scorecard Summary

Boolean keyword searches (68)
6.9
Filtering out noise/spam (70)
6.1
Sentiment analysis (63)
6.7
Broad channel coverage (85)
8.3
Content planning and scheduling (103)
9.1
Audience targeting (78)
7.4
Content optimization (83)
7.6
Workflow management (87)
8.2
Automated routing and prioritization (65)
7.5
Customer interaction histories (72)
7.6
Bulk actions (78)
8.0
Lead generation (49)
6.9
Content marketing (80)
7.4
Paid media management (51)
6.5
Campaigns and promotions (72)
6.8
Twitter (100)
9.4
Facebook (100)
9.1
LinkedIn (90)
8.9
Google+ (60)
8.9
Instagram (82)
7.5
Pinterest (49)
8.3
YouTube (48)
7.7
Campaign success analytics (81)
7.4
Real-time tracking (82)
7.7
Competitor analysis (57)
6.8
Role-based user permissions & privileges (84)
8.2
Mobile access (91)
7.9

About Hootsuite

Hootsuite aims to help people connect on social media with the communities they live in, the teams they work with, and the brands they love as well as customers who believe in them.

Whether managing a small team or making leap forward to completely transform a social enterprise, Hootsuite presents solutions to help unlock the power of human connection.

The vendor states that Hootsuite is trusted by more than 18 million customers and employees at more than 80 percent of the Fortune 1000. They further provide that Hootsuite's expertise, customer insights at scale, and collaborative ecosystem empowers organizations large and small to strategically grow their brand, business, and customer relationships with social. They invite visitors to learn more, at www.hootsuite.com.

Hootsuite Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management
Engagement Features
Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Has featureContent marketing
Has featurePaid media management
Has featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Does not have featureGoogle+
Has featureInstagram
Has featurePinterest
Has featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access

Hootsuite Integrations

Hootsuite Competitors

Conversocial, Sysomos Expion, Falcon.io, Radian6, Sprout Social, MavSocial, ThoughtBuzz, Socialbakers, Khoros Care (Formerly Spredfast + Lithium), Khoros Marketing (Formerly Spredfast + Lithium), Sprinklr

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Hootsuite Support Options

 Free VersionPaid Version
FAQ/Knowledgebase
Social Media
Email
Video Tutorials / Webinar

Hootsuite Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android