Hootsuite is so easy to work with.
July 01, 2025

Hootsuite is so easy to work with.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Hootsuite Team

Overall Satisfaction with Hootsuite

We use Hootsuite for a lot of things! We use it to schedule content, answer our dm's, respond to comments, and keep track of customer conversations. We sometimes dive even deeper, and you can see your page's analytics. One feature that we love is that there are suggested times to schedule based on our content performance. That is super helpful to make sure we are posting at the most ideal time. There are other areas where my team uses Hootsuite, but this is the scope of what I use.

Pros

  • Organizing all the customers information in one area.
  • Very smooth and not glitchy.
  • Has so many features for things I didn't know I needed to keep track of.

Cons

  • Sometimes my posts fail and that has not been resolved.
  • Hootsuite does not like to post carousels on Instagram or Facebook.
  • Made our team more organized.
  • Allowed us to use one platform instead of many.
  • Time savings with scheduling.
We have had nothing but a good experience. Hootsuite is very user-friendly and easy to use. It is a very organized system and has more features than I will ever use. Their team is easy to work with and has helped us resolve 95% of the issues we have found.
It has made it significantly easier for us to maintain a consistent schedule for our content. The calendar feature is a favorite! Being able to see everything that has been posted is extremely helpful in ensuring our content is scheduled and what is going up, as well as when. The inbox is also lovely to see the comments and DM's that we need to respond to on Instagram and Facebook.
Sprout was extremely glitchy, and Hootsuite is significantly smoother. Hootsuite also offers more seats and features for a more reasonable price. Hootsuite's representatives are also much easier to work with and more outgoing, helping you with the system and teaching you about it. Overall, Hootsuite has consistently impressed our team.

Do you think Hootsuite delivers good value for the price?

Yes

Are you happy with Hootsuite's feature set?

Yes

Did Hootsuite live up to sales and marketing promises?

Yes

Did implementation of Hootsuite go as expected?

Yes

Would you buy Hootsuite again?

Yes

Hootsuite is a great place to bring all your resources into one system. Instead of using all of the native platforms, you can do most of it here. You can also track analytics without leaving the platform. We are also excited to use the social listening feature.

Hootsuite Feature Ratings

Boolean keyword searches
Not Rated
Filtering out noise/spam
8
Sentiment analysis
5
Broad channel coverage
Not Rated
Content planning and scheduling
8
Audience targeting
8
Content optimization
8
Workflow management
9
Automated routing and prioritization
7
Customer interaction histories
7
Bulk actions
3
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Paid media management
Not Rated
Campaigns and promotions
Not Rated
Facebook
9
Instagram
9
Pinterest
3
Campaign success analytics
Not Rated
Real-time tracking
Not Rated
Competitor analysis
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
6

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