Hootsuite Pro is alright.
Chris Cartwright | TrustRadius Reviewer
Updated April 20, 2020

Hootsuite Pro is alright.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Hootsuite Pro

Overall Satisfaction with Hootsuite

Hootsuite Pro was used to publish, monitor and respond to customers on Twitter, Facebook and Linkedin.
  • Publishing
  • Monitoring
  • Reporting
  • Analytics outside of Hootsuite (ie. SiteCatalyst)
  • Easier tools for reporting
  • Easy to escalate issues to users outside of Hootsuite via email.
  • Improvements in customer care efforts
Much more finished product than Adobe Social. The reporting tools are far better than Adobe, and they are much better at improving their product and adapting to changes with the big social networks.
Pro customers have a dedicated team to assist them, including in depth on demand training.

Do you think Hootsuite delivers good value for the price?

Yes

Are you happy with Hootsuite's feature set?

Yes

Did Hootsuite live up to sales and marketing promises?

Yes

Did implementation of Hootsuite go as expected?

Yes

Would you buy Hootsuite again?

Yes

Easy to use for publishing to multiple social platforms. Powerful reporting tools and ability to export data in different formats (pdf, Excel etc.). Customer care tools are improving and is suitable for small teams that don’t necessarily work as part of a customer service/call center environment.

Hootsuite Feature Ratings

Boolean keyword searches
8
Filtering out noise/spam
6
Sentiment analysis
5
Broad channel coverage
8
Content planning and scheduling
8
Audience targeting
6
Content optimization
8
Workflow management
6
Automated routing and prioritization
6
Customer interaction histories
5
Bulk actions
Not Rated
Lead generation
Not Rated
Content marketing
2
Paid media management
5
Campaigns and promotions
5
Twitter
8
Facebook
6
LinkedIn
8
Google+
8
Instagram
5
Pinterest
3
YouTube
3
Campaign success analytics
5
Real-time tracking
7
Competitor analysis
6
Role-based user permissions & privileges
7
Mobile access
7

Using Hootsuite

8 - Social Media, Media relations