Hotjar is the King of User Experience Analysis
March 29, 2019

Hotjar is the King of User Experience Analysis

Cory Runk | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

We use Hotjar for almost all of our clients, including ourselves. This tool helps make strategic and intelligent recommendations for our website projects.


  • Provides in-depth information on what the website user is actually doing.
  • Provides context to data like Google Analytics. Ex. The home page has 100 clicks but low time on the page. Hotjar can show exactly what the users are doing on the homepage.
  • Price. It's extremely affordable for the power it has.


  • Navigating complex functionality on websites. Often, it doesn't know how to read certain elements that appear on the page.
  • Recovering deleted heat maps or recordings.
  • Hotjar has led to new work that might not have previously come in.
  • For how cheap it is, we've been able to utilize it to enhance all of our website projects and make more money off of them.
Hotjar is similar to Crazy Egg, but I'm heavily biased toward Hotjar as I found that first and have been using it for several years.
Hotjar is well-suited for anyone who manages a website. Period. If you want in-depth analytics on the user experience of your website, you're going to want Hotjar.


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