Satisfied, happy and ready to use it
May 03, 2021

Satisfied, happy and ready to use it

Alessia Di Maio | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM is being used by the whole organization from Marketing to Sales. It helps us find new leads and new business development opportunities. It aslo helps our organization to rate the costumer success and how many potential leads have been contacted and if these have replied in a positive way to our emails and promotions.

Pros

  • Deals search
  • Sequences
  • Reports

Cons

  • Emails through lead
  • Slow search tool
  • Business sector
  • Cost savings
  • Increases sales rep adoption
  • Revenue growth
I cannot rate this HubSpot tool because it is the first CRM software I am using since my little experience in a Sales department.
It has aligned our Sales and Marketing teams by creating sequences of emails, that could be marketing emails or outbound emails to prospect leads to find new businesses for the organization. In this case, the Sales and the Marketing department work together in order to achieve new contracts and new clients.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It is really convenient when you have prospective leads and you have to contact them. Hubspot is directly linked to your job email on Gmail and this helps to keep track of conversations, contracts, calls, and reunions. HubSpot is less appropriate when, while creating a new deal, you have to insert the region, country, and the business sector for the deal, the company, and the contact.

HubSpot CRM Feature Ratings

7.9
Customer data management / contact management
8
Workflow management
8
Territory management
7
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
6
Quote & order management
8
Interaction tracking
10
Channel / partner relationship management
7
7.0
Case management
7
Call center management
7
Help desk management
7
9.5
Lead management
9
Email marketing
10
7.3
Task management
9
Billing and invoicing management
6
Reporting
7
7.0
Forecasting
7
Pipeline visualization
7
Customizable reports
7
7.8
Custom fields
7
Custom objects
7
Scripting environment
8
API for custom integration
9
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
7.0
Social data
7
Social engagement
7
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM