Trust me, this works
May 03, 2021

Trust me, this works

Ty Creek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot for a Sales application, and it is mainly used by Sales related positions, and this application really helps you stay organized, and if used properly will grow your business exponentially. I would suggest anyone who needs a CRM application move to this one immediately. Train your Sales team and it will pay for itself.
  • Helps you stay organized, and an organized sales person is a successful sales person.
  • Helps track deals, sales, and pipeline very efficiently.
  • You can easily track what your team is doing and make adjustments faster to get them to be more successful.
  • Moving data over when I add contacts I have to retype all the info.
  • When you search through all of the accounts yours don't always pop up first which makes finding accounts hard sometimes.
  • Ask us more about what we need. I have never heard anything from y'all on how you can help us.
  • HS has a very positive impact on sales and being able to increase your sales if used properly.
  • The daily tasks is the most important feature with my current role.
It's very comparable, but I find this one to be a little more user-friendly.
We can see all of the Marketing emails that they send out to each of our customers this really helps us when contacting them we can follow up on the Marketing emails to help push what they are wanting that month.
I wasn't involved in the decison, but I now support it 100 percent.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot is well suited to help companies that use it to grow their business and get an ROI that is big enough to get anyone to use it. I really haven't seen one where it is less appropriate, but I have only been using it for 3 months.

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
10
Channel / partner relationship management
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
10
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
10
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
10