Item: HubSpot CRM
Rating: 8
Author: Amanda Rice

Use Cases and Deployment Scope

We use it so that we all have access to information! We have our individual clients that we can email and text through HubSpot CRM and also have enrolled in different automated email sequences. Then, once they book, our swag shipper can send them the right swag by looking in our deals pipeline. Also, our accounting department can quick pull up our total sales and commission for reports and payout.

Pros and Cons

Automation
Organization
Task reminders
Communication

The app is horrible compared to the site
An “undo” button for any slip-ups by others that effect your hours of work
Text tracking

Return on Investment

Revenue growth
Time is money
High cost for automation

Usability

In terms of travel, there are actually much better CRMs, but this is the one that the owner of my agency knows and loves. For other purposes, this is definitely one of the better CRMs. A lot of them are stuck in the '80s, and it’s very apparent.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Other Software Used

Teachable, Trello, Facebook for Business

Likelihood to Recommend

I love the deals organization in HubSpot CRM. It helps to show where people are in the process of booking. It also makes it easier for other departments to pull the information for reports. It is not suited for anyone trying to save money. The free version is super limited in what you can do and there is no middle ground option. The next level is $100 a month and that is not feasible for startups.

HubSpot for Travel Agents

Overall Satisfaction with HubSpot CRM