HubSpot changed the concept I had about CRMs
August 10, 2021

HubSpot changed the concept I had about CRMs

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

It's been used across the whole organization, in different departments (customer service, marketing, sales...)

Pros

  • The different stages you can choose
  • Pipeline is really clear
  • Easy to use

Cons

  • Different views for the pipeline
  • A different view for tasks, maybe a calendar would be nice
  • Shorter deal cycles
  • Cost savings
I used Pipedrive before and I find HubSpot CRM way more complete and practical. There are more options than there were in Pipedrive.
I don't really know the answer. But I think for marketing it's really easy to assign leads to the sales department and the lead conversion is more simplified
So much simpler than Hubspot CRM

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

It is less appropriate in order to organize the tasks, I still need my Google Calendar or my agenda as the tasks view in HubSpot CRM is not really clear.
It is well suited to change stages really easily or to add information about a deal (with notes)

HubSpot CRM Feature Ratings

8.0
Customer data management / contact management
7
Workflow management
8
Territory management
Not Rated
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
9
Quote & order management
9
Interaction tracking
7
Channel / partner relationship management
9
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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