Hubspot CRM Delivers for Me
August 10, 2021

Hubspot CRM Delivers for Me

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM is primarily being used by our Sales and Marketing Departments as an efficient way to conduct sales and marketing campaigns.

Pros

  • Organizes and Manages Sales Contacts
  • Allows for Sequence Mailings, which saves time and effort when contacting prospects
  • Provides Dashboard results of Sequence mailings, including helpful analytics like "Open Rate"

Cons

  • Personalizing Templates - it would be helpful if you were to alphabetize the fields so that searching for the field you want is easier and more efficient. Currently, there seems to be no rhyme or reason as to where a field will appear as I scroll through to find the field I want to use... so, it is inefficient and time is wasted searching.
  • Positive impact on business objectives - specifically revenue growth and shorter deal cycles
It took me a while to fully understand how to use and execute sequences, which was a little steeper learning curve than previously used CRMs.
Improved alignment
Salesforce -

My company already had HubSpot and not Salesforce so it was not my choice

I like Hubspot better than Salesforce because of the ability to do Sequence mailings to prospects. Maybe Salesforse has this feature, but I was never aware of it being used at my previous employer.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Well suited for mailing and engaging prospects (especially using sequence mailings).

HubSpot CRM Feature Ratings

7.2
Customer data management / contact management
8
Workflow management
7
Territory management
5
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
6
Quote & order management
6
Interaction tracking
9
Channel / partner relationship management
7
5.0
Case management
5
Call center management
5
Help desk management
5
9.0
Lead management
9
Email marketing
9
7.3
Task management
8
Billing and invoicing management
5
Reporting
9
7.7
Forecasting
7
Pipeline visualization
8
Customizable reports
8
5.8
Custom fields
8
Custom objects
5
Scripting environment
5
API for custom integration
5
5.0
Role-based user permissions
5
Single sign-on capability
5
5.0
Social data
5
Social engagement
5
5.0
Marketing automation
5
Compensation management
5
5.0
Mobile access
5

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