HubSpot CRM is full of tools to help your business succeed
August 10, 2021

HubSpot CRM is full of tools to help your business succeed

Kenley Sweet | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM for our marketing department and sales. It helps organize our email marketing efforts and most importantly our sales and the full sales process.
  • HubSpot provides the most detailed filtering and organization of contacts I've ever seen. This makes it extremely easy to segment our prospects and customers to better serve them.
  • There are an unlimited amount of reports so anything you need to report on, they have reports available. If they don't have one that specifically meets your needs, you can easily build your own custom report.
  • Website analytics are better than Google Analytics, allowing you to tie your website visitors with any marketing campaign you may be running.
  • The only thing I'd like to see within the product is more email templates available.
  • It has increased our productivity internally through the sales process resulting in less time spent nurturing our prospects.
It is lightyears ahead of any other CRM I have used. I have previously used Infuisonsoft and it doesn't even compare to HubSpot CRM. The user interface of HubSpot CRM is phenomenal. Easy to navigate, simple to learn and implement.
With HubSpot CRM our team is able to completely integrate the sales and marketing processes. For example, we use the sales portion to track the status of our prospects. We then use automated workflows segmented to the prospect's journey to nurture with emails and contact updates.
The user interfaces of HubSpot CRM are substantially better. Also, accessing help and support documents to help the learning journey is extremely easy to find compared to Infusionsoft. The navigation is easier to understand in HubSpot CRM and it offers a more robust feature lineup.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

monday.com, Microsoft 365 (formerly Office 365)
Businesses that have an established marketing team and sales team would love HubSpot. I would not recommend HubSpot for smaller companies that only need a sales or marketing tool, it is a bit pricey.

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
10
Territory management
5
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
8
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
7
Case management
7
Call center management
Not Rated
Help desk management
6
Lead management
10
Email marketing
10
Task management
8
Billing and invoicing management
Not Rated
Reporting
10
Forecasting
Not Rated
Pipeline visualization
9
Customizable reports
10
Custom fields
10
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
7
Role-based user permissions
10
Single sign-on capability
7
Social data
9
Social engagement
10
Marketing automation
10
Compensation management
Not Rated
Mobile access
10