Work with HubSpot
August 11, 2021

Work with HubSpot

Paulo Mendes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

For the moment, HubSpot is used by all the members of the company in each department.
It is a very useful tool, much more easy to organise our work, because of the reminders [and] the fact that we can leave notes, create tasks, send mails, and call. However, [it is] sometimes a bit slow to update and when we write mails on HubSpot it's complicated to put special characters like ã, for example.
  • Create tasks
  • Create lists
  • Organised information
  • User friendly
  • Slow to do updates, lists and others
  • Difficulties to write mails with special characters with accentuation (ã) it jumps the letter. Sometimes the type of the letter changes in the middle of the email.
Well normally before we always need[ed] more than one CRM, with HubSpot we have everything centered on one CRM which is amazing.
We can better realise which clients are potential customers, as the marketing already filters them better. So the work is more organised!
SalesOutlook CRM doesn't have as many features as HubSpot! Not so easy to organise work and find information!

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

With HubSpot an agenda is no long[er] needed as all the information collected can be shared with all the people working in the same team.

In sales [it] is very easy to see the leads, mql and sql, and contact them according with the interest. For the sales team it is very useful.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
10
Territory management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
9
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
9
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
10