HubSpot Rules!
December 29, 2021

HubSpot Rules!

George Oliver | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use it to market and prospect accounts/contacts. We also use it to track activities per contact. We also use it as an addition to our Salesforce.

Pros

  • Activity feed is great.
  • Easy to use.
  • Easy to train others on.
  • Syncs to Salesforce.
  • Intuitive.

Cons

  • Duplicate accounts.
  • Difficult to manage large amounts of data.
  • Notifications are sometimes confusing.
  • Increased production.
  • Shorter deal cycles.
  • More opportunities for our sales teams.
Much easier than Outreach and Salesforce.
It is easy to integrate with Salesforce and helps us drive overall production.
Hubspot is easier to use and customize

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Microsoft 365 (formerly Office 365), Salesforce CMS
I like everything about HubSpot. In my experience, it is great as far as customizing. The activity feed is important for me to know who is most receptive to additional outreach campaigns. I really cannot think of anything where HubSpot is less appropriate and I would not prefer to use anything but HubSpot.

HubSpot CRM Feature Ratings

9.0
Customer data management / contact management
9
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
8.0
Lead management
8
Email marketing
8
8.0
Task management
8
Billing and invoicing management
Not Rated
Reporting
8
9.0
Forecasting
10
Pipeline visualization
10
Customizable reports
7
10.0
Custom fields
10
Custom objects
Not Rated
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
10.0
Marketing automation
10
Compensation management
Not Rated
10.0
Mobile access
10

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