It just works
January 17, 2023

It just works

Collins Peter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

It is a great CRM, Everything you could possibly need is on here, plus support is always available

Pros

  • Email
  • calls
  • reminders

Cons

  • Improve overall efficiency
  • Hubspot can be a little complicated sometimes
  • Hubspot has helped save me time
  • Its streamlined my overall sales process
  • Reduced cost of running the business
I have only used Hubspot, so I can't really say for other CRM
All leads come from the marketing team and having leads in the right group is key for us sales reps and Hubspot has done that well
Just more tools to play with, and this in turn helps me to be meticulous when handling my data

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Perfectly suited for the job it was built for, managing clients, I think they could do better with the mobile phone integration

HubSpot CRM Feature Ratings

8.5
Customer data management / contact management
8
Workflow management
7
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
9
7.7
Case management
7
Call center management
9
Help desk management
7
8.0
Lead management
7
Email marketing
9
8.0
Task management
8
Billing and invoicing management
Not Rated
Reporting
8
8.3
Forecasting
9
Pipeline visualization
8
Customizable reports
8
8.3
Custom fields
8
Custom objects
8
API for custom integration
9
8.0
Role-based user permissions
8
Single sign-on capability
8
7.5
Social data
7
Social engagement
8
8.0
Marketing automation
8
Compensation management
Not Rated
8.0
Mobile access
8

Comments

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