HubSpot
August 24, 2022

HubSpot

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

It is how we keep track of clients, as well as document communications. We also use it to send emails, etc. to clients.

Pros

  • Client records.
  • Bulk emailing.
  • Task calendar.
  • Easy to use.

Cons

  • Not starting all the way back at the top of the page when you back out of a contact.
  • Convenience.
  • Time saving.
  • Ease of access.
It's easier than most that I have used in the past.
It makes it easier to communicate amongst teams.
I prefer Hubspot over Smartsheet because with Hubspot users can make their own individual comments without worrying about it being deleted because someone else is making changes in the file.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

We like HubSpot. It is very convenient and easy to use.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
10
10.0
Case management
10
Call center management
Not Rated
Help desk management
Not Rated
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
10.0
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
9.5
Social data
10
Social engagement
9
10.0
Marketing automation
10
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Comments

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