Review of HubSpot
October 03, 2022

Review of HubSpot

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We manage a large amount of inbound leads. Often many are just browsing, but we need to save all contacts with their conversation history because many return back months or years later to reconsider working with us again.

Pros

  • Lead organization
  • Integrating with other services
  • Automations

Cons

  • More detailed integrations
  • A better mobile app
  • Less load times
  • Shorter deal cycles
  • Quicker responses for clients
  • Better lead organization
Have not used other CRMs
Marketing automations are done very easily, and allows someone in a sales role to easily make changes and do testing for things like email outreach
Haven't used others

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Where a smal/midsize company is managing a large amount of leads, and needs constant communication with clients

HubSpot CRM Feature Ratings

8.0
Customer data management / contact management
7
Workflow management
9
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
Not Rated
Interaction tracking
8
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
9.0
Lead management
9
Email marketing
9
7.0
Task management
7
Billing and invoicing management
7
Reporting
7
8.0
Forecasting
Not Rated
Pipeline visualization
8
Customizable reports
8
7.0
Custom fields
7
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
8.0
Marketing automation
8
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Comments

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