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Great tool!
October 06, 2022

Great tool!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

At my company, we use HubSpot for support, client relationship management and marketing. This solution helps us maintain a strong focus on all the bits concerning the technical support needed for our clients, but also, helps us stay on top of the everyday sales activities. The Marketing team has seen the strongest impact on the collaboration of sales and mkt.
  • sales administration
  • integration with other tools
  • Campaigns
  • Sequences
  • Landing pages
  • Tasks
  • Automation
  • Reports are bit tough to crack
  • Deals pipeline could be a bit prettier
  • Navigation within the tool can be complicated
  • Too early to tell
It's a bit harder to find your way around the functionalitites. Takes time to adjust and learn.
HubSpot looks and feels more professional and easier to use.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

No

Would you buy HubSpot CRM again?

Yes

HubSpot does a great job supporting sales and marketing processes. The biggest advantage I've witnessed is helping the teams communicate what is currently important by simple automation we've set up in Slack. Sales teams regularly get notified of all the leads marketing brings in and it makes a huge difference in our workflow. Of course, it's a solution with numerous functionalities so you can sometimes get lost while looking for a specific thing. Time and experience help there. It's a good tool!

HubSpot CRM Feature Ratings

8.6
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Interaction tracking
3
10.0
Help desk management
10
10.0
Lead management
10
Email marketing
10
8.0
Task management
10
Reporting
6
8.0
Forecasting
10
Pipeline visualization
7
Customizable reports
7
7.3
Custom fields
10
Custom objects
10
API for custom integration
2
10.0
Role-based user permissions
10
Single sign-on capability
Not Rated
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
Not Rated
10.0
Mobile access
10

Evaluating HubSpot CRM and Competitors

Yes - We have replaced Pipedrive with HubSpot because we aimed at gaining better collaboration between sales and marketing. Pipedrive was a really nice tool which we liked, but it was strictly a sales tool.
  • Product Features
The price was high but the features seemed worth it.
We had no idea that transferring data from another vendor would be such a complicated process. I am not sure if that would have influenced the decision, but it would help to plan things better.