Thank Review Very Much
April 27, 2023

Thank Review Very Much

Diana Cioffari-MacPhee | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

It's a great way for us to keep track of data and tracking and logging communications. Our business is unique in that traditional sales tactics aren't always the strongest solution. HubSpot also hosts our website, so it's nice that our database and website are held in one place.

Pros

  • User Friendly
  • Available and prompt customer service
  • Detailed level of information
  • HubSpot Academy

Cons

  • More customizable databases based on business
  • Including more custom objects
  • Able to build a more customize, detailed list
  • We mostly use this as a database rather than for sales tracking at this moment
More intuitive to navigate
It's hard to tell at this point as we mostly use this for marketing.
More intuitive to navigate and build lists in

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot is great for tracking and logging communications, creating contacts, companies, and lists. It seems to be geared toward product based businesses, rather than service based businesses, or businesses that use less traditional sales tactics because of the nature of the business.

HubSpot CRM Feature Ratings

8.4
Customer data management / contact management
8
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
Not Rated
Interaction tracking
9
9.0
Case management
9
Call center management
9
Help desk management
9
8.5
Lead management
8
Email marketing
9
9.0
Task management
9
Billing and invoicing management
9
Reporting
9
8.0
Forecasting
8
Pipeline visualization
8
Customizable reports
8
8.0
Custom fields
8
9.0
Role-based user permissions
9
Single sign-on capability
9
8.0
Social data
8
Social engagement
8
8.0
Marketing automation
8
Compensation management
8
8.0
Mobile access
8

Comments

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