INCREDIBLE and easy CRM tool.
May 25, 2023

INCREDIBLE and easy CRM tool.

sarah desforges | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use the HubSpot CRM to track my current leads. I also use CRM to maintain and create organization within my job leads and deals. It allows me to stay on track and on top of each deal I have. It also helps me keep track of who I have contacted and what I have contacted them about.

Pros

  • Keeping track of deals.
  • Organizing my leads.
  • Keep track of communication.

Cons

  • Integrations
  • Different layout options.
  • Easier sharing properties.
  • Revenue growth.
  • Easier access to clients.
  • Quicker tracking.
This is the best CRM I have ever experienced. I will say the mobile version could be better. The mobile version is a little difficult to navigate, and I find myself having to troubleshoot more than I'd like. Other than that, the desktop version of Hubspot CRM is incredibly user-friendly.
Hubspot has allowed our entire company to maintain the same page. It allows my boss to keep track of my deals. It also helps with training purposes. Other teammates can take a peek at my pipeline, which can create more opportunities for growth and continuing education for the entire company.
I have never used another CRM.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

The Hubspot CRM has made my job a million times easier. It has helped me stay on top of my job. I am not a very organized person, so the Hubspot CRM does this for me so I can focus on selling and being as available as possible to my clients. The CRM feels like my assistant.

HubSpot CRM Feature Ratings

9.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
7
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
Not Rated
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
7.5
Marketing automation
7
Compensation management
8
5.0
Mobile access
5

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