Easy to use, easy to visualise and easy to stay organised
May 25, 2023

Easy to use, easy to visualise and easy to stay organised

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM in our organisation for Funnels, sales management and contact management as well. It helps us follow up with customers which is a helpful because there are so many leads that come into the door. Following up customers and knowing which part of the sales cycle they are in is very useful in helping the business succeed.

Pros

  • Lead management
  • Follow up reminders
  • Paints a visual picture

Cons

  • Better conversion to CSV files
  • Timestamps for reports
  • Having the contact information integrate with the deal information for easy viewing
  • Revenue growth
  • Increased sales rep adoption
  • Tracking
I have not used another CRM before
The sales team gathers data for reporting and the marketing team is able to see which part of the sales funnel we are struggling at. As a result, we are able to interpret the data together. The marketing team are able to identify certain points of the sales cycle in which conversions are low while the sales team are able to communicate why that is the case. As a result, we are able to come up with solutions to help the marketing and sales team to generate more revenue.
I have not used another CRM before.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Hubspot is awesome when you are managing lots of customers at once and want to see where they are in the sales process.

Hubspot is not as appropriate when you have to manually input leads into Hubspot. There should be an automatic integration of inputting contact details into the CRM.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
Not Rated
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
10.0
Case management
10
Call center management
Not Rated
Help desk management
Not Rated
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
Not Rated
10.0
Forecasting
Not Rated
Pipeline visualization
10
Customizable reports
Not Rated
10.0
Custom fields
10
Custom objects
Not Rated
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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