HubSpot is the BEST
May 25, 2023

HubSpot is the BEST

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use Hubspot CRM to keep track of new leads and log communication with existing leads. The software is easy to use. Our business address the problem of connecting. We connect offline to online using QR code technology. We help brands measure engagement and collect robust data to understand their marketing spend.

Pros

  • Keep track of client communication
  • Organize client information
  • Show data to empower key decisions

Cons

  • Better integrations
  • Auto log phone calls
  • Consolidated dashboards
  • ROI
  • Increased team adoption
  • cost savings
I do not have much to compare this software to. There are multiple reasons why. The first reason is that Hubspot CRM is in a class of its own and does not compare to what other companies offer. The second reason is that I have not used many other CRM softwares so I do not have much to compare it to.
I do not sit on the marketing team so I am not well versed on the scope in which the use the Hubspot CRM product. Our sales team uses this product on a daily basis as a part of our strategy. That is an area of opportunity- incorporating this software for our marketing team.
Again, I have not used other CRM providers.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I do not see a scenario in which Hubspot CRM is not appropriate. For my day to day interactions with clients Hubspot CRM is a crucial part of our business strategy. It keep us organized, and allows us to quickly revisit prior communication from companies and clients . I am happy to have this tool.

HubSpot CRM Feature Ratings

8.8
Customer data management / contact management
10
Workflow management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
7
Interaction tracking
9
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
8.0
Lead management
9
Email marketing
7
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
8.0
Custom fields
8
Custom objects
8
API for custom integration
8
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
7.0
Marketing automation
6
Compensation management
8
7.0
Mobile access
7

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