HubSpot is the best CRM system of CRM systems
August 28, 2023

HubSpot is the best CRM system of CRM systems

Tiffany Potter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot to track qualified leads. The platform allows us to seamlessly track leads by forwarding emails or automatically capturing emails for key contacts. The system files attachments, chronicles meetings, and allows one to qualify the lead and its potential for generating revenue.

Pros

  • Logs emails in order for others to see
  • Tracks attachments for people to review easily
  • Helps get qualified leads booked for calls

Cons

  • I would like all my contacts to get automatically filed
  • I would like to be able to chat with staff to fix my issue in a chat or text feature
  • I would like a cash referral fee for recommending companies to use it
  • I would like better analytics from it like what Zoho Analytics offers
  • At my old workplace where we used it, I helped log lead flow
HubSpot is 5x easier than Salesforce or Zoho
At my job prior, HubSpot allowed our Comms and marketing team to better coordinate with the sales team for sure. It also helped us report to our Executive team and investors more easily
HubSpot is easier to use and more fun to use I was able to get more people to use HubSpot than other CRM systems. Some people who pushed back on using a CRM HubSpot system ended up telling me they liked HubSpot

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot is well suited for organizing sales staff and their lead pipeline.

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
10
Interaction tracking
10
Case management
9
Call center management
9
Help desk management
9
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
10
Reporting
10
Forecasting
9
Pipeline visualization
9
Customizable reports
8
Custom fields
9
Custom objects
9
API for custom integration
9
Role-based user permissions
9
Single sign-on capability
9
Social data
9
Social engagement
9
Marketing automation
9
Compensation management
9
Mobile access
9

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