Review
March 04, 2024

Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Allows for correspondence to be shared between team members and allows for collaboration of deals and sales within the business.

This is hard to achieve without a product such as this .

Pros

  • Customer information acquisition
  • Outlining details
  • Collaboration

Cons

  • Latency
  • Lag
  • Functionality
  • Revenue understanding and growth
  • Data analytics
  • In house collaboration
User friendly and high functionality between different verticals of the product
Very easily - the product allows for great data retention and would be well suited to companies of a larger size or that work within a hybrid nature to allow for top optimisation of this
Compare well and happy with current status of contract with HubSpot

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Appropriate for in-house collaboration and data retention

HubSpot CRM Feature Ratings

8.0
Customer data management / contact management
8
Workflow management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
6
Interaction tracking
9
6.0
Case management
7
Call center management
6
Help desk management
5
8.0
Lead management
8
Email marketing
8
6.3
Task management
8
Billing and invoicing management
6
Reporting
5
8.3
Forecasting
8
Pipeline visualization
9
Customizable reports
8
6.7
Custom fields
8
Custom objects
6
API for custom integration
6
6.0
Role-based user permissions
6
Single sign-on capability
6
7.0
Social data
7
Social engagement
7
6.5
Marketing automation
7
Compensation management
6
5.0
Mobile access
5

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