Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use it as part of my business development job to stay on top of deals, track my KPIs, and see which prospects/clients I should contact. I also have it as an extension on Outlook to make logging my work easier.

Pros and Cons

Deal Tracking.
KPI Indicators.
Reminders of tasks on outlook.

Outlook Extension.
Associating contacts with companies.

Return on Investment

Positive in tracking previous deals/lost deals so that we can improve.

Usability

Training program at the beginning, and now everything is super straightforward.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Other Software Used

Slack, Microsoft Teams, Apollo.io

Likelihood to Recommend

It's appropriate for the business development side and marketing, but I feel it can't easily track what's happening with client services.

Use it everyday in my job, very straightforward tool.

Overall Satisfaction with HubSpot CRM