Great, easy and accurate to use!
May 27, 2024

Great, easy and accurate to use!

Kathleen Gallagher | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I work in B2B SaaS sales, and HubSpot is perfect for managing all the different accounts and their stages in the pipeline. We're able to quickly tell what activity has been done with which leads and set tasks for following up. One of the best features is the ability to log emails into HubSpot from our Gmail accounts and listen to recordings of calls, so we never have to guess what correspondence has gone to a lead.

Pros

  • Customized Notifications.
  • Integration with other apps - Slack, Gmail etc.
  • HubSpot Academy.

Cons

  • Creating reports could be more straightforward.
  • Just staying organised.
  • Everything is in one spot - a hub if you will.
  • Fast and easy shortcuts.
I think HubSpot is just a lot more comprehensive, and there are many more features to take advantage of. For example, it's very handy to be able to take chats from the website and assign them to people in that region. It's also very handy to call through an integration with Aircall and have that logged as well.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Hubspot is a great place to hold all the information; if it ever goes down (which is rare), we would be completely lost as a sales team.

HubSpot CRM Feature Ratings

Workflow management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
8
Lead management
8
Email marketing
9
Task management
9
Reporting
8
Role-based user permissions
8
Single sign-on capability
9
Mobile access
5

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