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HubSpot is all you need.
March 30, 2024

HubSpot is all you need.

Jessica Festa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use it as our main CRM. We track sales deals and customer onboarding status. We also log support tickets that connect to our Jira account. This way, we can see the complete history of the customer.
  • Integrating with multiple platforms.
  • Showing all activity with a customer.
  • Providing ways for us to learn how to best use it.
  • A user friendly interface that is easy and intuitive to navigate.
  • The only thing I would say, which isn't a major thing, is that editing emails in workflows would be better. I'd like to see it have more formatting options, like creating an email from the email options.
  • It's enabled us to see the time customers spend getting launched with our SAAS product and where they're stuck so we can adjust and make improvements.
Blows it away. Way more user-friendly and SIGNIFICANTLY easier to learn with resources that don't cost an arm and a leg, which means more of our team can use it to its full capacity.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Intercom
In my last position at a SAAS company, I used Salesforce and HATED IT. It was so clunky, and when I used HubSpot, it was like a breath of fresh air. Any company that does customer interactions and sales needs Hubspot. There is a TON of room for customization, which is AMAZING. I don't see anywhere that it wouldn't be a good fit.

HubSpot CRM Feature Ratings

9.5
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
7
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
9.3
Task management
10
Billing and invoicing management
8
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
9.7
Custom fields
10
Custom objects
10
API for custom integration
9
10.0
Role-based user permissions
10
Single sign-on capability
10
Social CRM ()
Not Rated
10.0
Marketing automation
10
Compensation management
10
8.0
Mobile access
8