Best software in the game
June 19, 2025

Best software in the game

Jessica Romano | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM to bring in leads, keep track of deals, and track appointments made by individual employees. We also use it for communication with members and prospects by phone or email. This helps cut down on the time it would take for us to email and call each individual person. It is also nice that we can assign specific tasks to specific roles/employees.

Pros

  • communication
  • lead tracking
  • appointment tracking

Cons

  • creating templates can be a tad hard for some users
  • there is a lot of manual work that goes into it
  • The fact that things are entered manually leaves room for human error
  • ROI
  • Marketing
  • Tracking
I gave HubSpot CRM a 9 out of 10 for the overall usability because out of everything that we use it for it has done everything we need it to. For the most part, it is user friendly. The certifications that it can provide people are also helpful when it comes to a training aspect.
We selected HubSpot CRM against the other competitors because it was the best use of our money. HubSpot CRM has been extremely helpful in tracking our deals when it comes to new member sign ups, free workout appointments, and personal training agreements sold. HubSpot CRM is also easy for our large pool of employees to utilize.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is a useful CRM when it comes to mass communication. We are able to easily communicatee with our members and prospects. Anytime we want a specific marketing email to go out to a specific group, HubSpot CRM makes that easy. It is also nice to see how many appointments our sales team has booked in an allotted time frame.

HubSpot CRM Feature Ratings

8.3
Customer data management / contact management
9
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
7
Interaction tracking
10
8.0
Case management
8
Call center management
8
Help desk management
8
10.0
Lead management
10
Email marketing
10
7.7
Task management
9
Billing and invoicing management
7
Reporting
7
8.3
Forecasting
8
Pipeline visualization
9
Customizable reports
8
8.0
Custom fields
8
Custom objects
8
API for custom integration
8
9.0
Role-based user permissions
9
Single sign-on capability
9
8.0
Social data
8
Social engagement
8
9.0
Marketing automation
10
Compensation management
8
7.0
Mobile access
7

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM