Complete CRM for marketing and sales alignment
July 10, 2025

Complete CRM for marketing and sales alignment

Madison Crane | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I track those who are interested in our company using HubSpot CRM, send them the appropriate messages at the appropriate times, and determine which marketing initiatives are most effective. It helps our team stay on the same page so we do not miss chances to connect with customers and can give them a better overall experience.

Pros

  • We are automatically able to stay in contact with leads.
  • One location for all marketing.
  • Monitors people's actions.
  • Easy-to-understand reports.
  • Helps teams work together.
  • Simple and easy to use.

Cons

  • Advanced reports cost more.
  • Email design is a bit limited.
  • Workflows can get confusing.
  • Spend marketing money smarter.
  • Teams work together better.
  • It is more adept at converting leads into paying customers.
I am giving it a 9 rating because it has made my life easier. I can make my marketing strategies smarter with better insights from HubSpot CRM. It is simple to update when customers visit our site more than once and change their preferences. Yes, its very useful tools and features have made my work smarter.
My team was using Pipeline earlier, but that was not working according to our expectations, and our users were increasing, and Pipedrive was not able to handle that kind of number, so we switched to HubSpot CRM, and it has met our expectations as it is handling a very large amount of users now.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM works great for handling marketing that brings people in. When someone signs up through a form, HubSpot sends them emails automatically and tracks what I do, like clicking links or visiting pages. It helps the sales team know when to reach out and what to say. But if I need really complicated automation or detailed online store tracking, other tools might be better.

HubSpot CRM Feature Ratings

9.3
Customer data management / contact management
10
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
9
Interaction tracking
9
9.3
Case management
10
Call center management
8
Help desk management
10
9.0
Lead management
9
Email marketing
9
9.3
Task management
9
Billing and invoicing management
9
Reporting
10
9.3
Forecasting
9
Pipeline visualization
10
Customizable reports
9
9.3
Custom fields
9
Custom objects
9
API for custom integration
10
9.5
Role-based user permissions
10
Single sign-on capability
9
9.0
Social data
9
Social engagement
9
9.5
Marketing automation
9
Compensation management
10
9.0
Mobile access
9

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM