Easy to use CRM with great starter options.
September 30, 2025

Easy to use CRM with great starter options.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We're using HubSpot for the lead management, contact/company management, and ticket system at our small business with 5 people. In HubSpot, we have everything in one software, which is crucial for a small company. Team members from the field are not good at working with a ton of software, and HubSpot makes this easy for us. From pipeline to CRM, we're using a good range.

Pros

  • Ticket system.
  • Pipeline management.
  • Company/contact management.

Cons

  • The deal pipeline appears somewhat outdated; this can be improved.
  • The pricing jump from a basic tier package to the next one is pretty high.
  • Free starter package with 0 cost to set-up and use is the biggest help we're thankful for.
  • Fast ticket management with notifications for team members regarding customer problems brings significant speed, feeling like 3 times faster compared to emails or other products.
HubSpot is relatively easy to use once you're familiar with the software. Our team doesn't need a long time to understand the software and is ready to work after a few clicks.
Free starter package and easy set-up. The first task was to set up a lead pipeline. After I discovered many more features, such as a ticket system, chatbot, and email sending in HubSpot, our team is using them on a daily basis.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

As a start into the world of CRM and an all-in-one contact management hub, HubSpot is pretty good for small companies. The biggest challenge I see is in terms of pricing when you need some bigger things. Based on my experience, marketing managers from small companies love to use HubSpot, but as the databases are growing, more and more are talking about switching to alternatives because of the pricing. For medium-sized companies, the packages might work better.

HubSpot CRM Feature Ratings

8.3
Customer data management / contact management
9
Workflow management
7
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
7
Interaction tracking
8
9.5
Case management
10
Call center management
9
8.5
Lead management
10
Email marketing
7
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
8.0
Forecasting
7
Pipeline visualization
9
Customizable reports
8
9.0
Custom fields
9
Custom objects
8
API for custom integration
10
8.5
Role-based user permissions
9
Single sign-on capability
8
8.5
Social data
9
Social engagement
8
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10

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