Needs Improvements

There are some downfalls and things that could be fixed but overall it’s fine. Like mentioned previously, email search lacks, sending emails lacks in some places either with adding a second person to emails without doing so manually or replying to conversations and having to manually change it to the sender because it wants to send it to the email they forwarded

HubSpot CRM is great for email but it lacks in other areas. Also searching for a specific email can be difficult as it does not pull keywords very well. I typically have to look for a customer and then scroll through every email before finding the correct one. On other email servers I can look for a keyword and find an email that way. Additionally, the contacts are useful but it also adds every person emailed ever as a contact and also makes it hard to email two people even when connected to the same profile. We have to remember to add a second person if they’ve requested to be on all emails.