Item: HubSpot Sales Hub
Rating: 10
Author: Alyssa Semple

Use Cases and Deployment Scope

As a sales organization, we use HubSpot Sales Hub to gain insight into leads that are engaging with our outreach and website content, to perform targeting marketing off of this data as well as to broaden our reach, and to move leads through the sales process.

Pros and Cons

Provides insight and metrics on prospect engagement
Contact, deal and task management is all integrated and customizable
Email integration means everything is automatically captured in HubSpot Sales Hub, without manual intervention
Being able to schedule emails and easily send batch emails is a huge bonus

Dashboards can be difficult to build / understand where data is pulled from

Most Important Features

Email integration
Contact, deal and task management
Meeting scheduling / group links
PandaDoc integration

Alternatives Considered

Salesforce Lightning Platform and Microsoft Dynamics 365

HubSpot Sales Hub is much easier to use than other solutions, but it is also the most comprehensive CRM I have used to date.

Key Insights

Do you think HubSpot Sales Hub delivers good value for the price?

Not sure

Are you happy with HubSpot Sales Hub's feature set?

Yes

Did HubSpot Sales Hub live up to sales and marketing promises?

Yes

Did implementation of HubSpot Sales Hub go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot Sales Hub again?

Yes

Other Software Used

LinkedIn Sales Navigator for Gmail, PandaDoc, LinkedIn Sales Navigator

Likelihood to Recommend

Being able to capture the engagement of prospects helps to target my sales efforts, especially with a large territory. The use of sequences to automate communication within campaigns is also very helpful, especially with the level of customization available - it's way more than just a mail merge.

Great CRM!

Overall Satisfaction with HubSpot Sales Hub