IBM Cognos can't be beat for customer satisfaction
July 21, 2023
IBM Cognos can't be beat for customer satisfaction
Score 10 out of 10
Vetted Review
Modules Used
- Analysis Studio
- Event Studio
- Query Studio
- Report Studio
- Dashboards
- AI Assistant
Overall Satisfaction with IBM Cognos Analytics
We encourage all users of our EHS platform to use Cognos and we provide base reports, dashboards, and training for every user that wants it. Our Cognos implementation gives a holistic Organization-wide view to the Executive team and also provides granular, real-time data to managers etc.
- Subscribe reports via email
- Manage users and security
- Provide governed data via packages
- Publish non-sensitive data to websites, url, etc
- Provide drill-through in Dashboards
- Provide robust architecture rather than just fail-over
- Customers gained a new respect for the complexities of their data
- Customers understood we cared for their data and provided granular access to them
- 100% of customers who were offered Cognos accepted it, helping drive sales and adoption
We could deliver a corporate wide solution with Cognos, it is an end-to-end platform. No other option provided the same breadth of scope. I can't think of a feature that the others provide that Cognos lacks, but the others do not provide the same features and governance of data with user/data security in mind.
We provide training on these exact capabilities and offer custom report/dasboard builds on an SOW basis. Along with our standard reports and dashboards this has allowed us to satisfy all of our customer needs.
Very important. All users are assigned roles and "scope". This scope is enforced in models, allowing us to provide single packages which satisfy 1,000s of needs. Power BI and Tableau can't do that!
Do you think IBM Cognos Analytics delivers good value for the price?
Yes
Are you happy with IBM Cognos Analytics's feature set?
Yes
Did IBM Cognos Analytics live up to sales and marketing promises?
Yes
Did implementation of IBM Cognos Analytics go as expected?
No
Would you buy IBM Cognos Analytics again?
Yes