Saving A Lot of Time
August 22, 2023
Saving A Lot of Time
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Robotic Process Automation
I have 3 restaurants and when it's the season or the weekend handling the reservations is a mundane task and I do not want to spare a headcount for this job, my people have other things to do, I am using IBM RPA to function and help a chatbot where I can get the most benefits regarding the reservations.
- Instant Messaging
- Text Comprehension
- Language Competency
- Better Competency
- More Languages
- Abbrevations - Popular
- Decrease in headcount (1300 Pounds/monthly)
- Increase in response time - consumer satisfaction
- Increase in Google Maps reviews in terms of fast information
One of the key areas that we work with IBM Robotic Process Automation is our integration with Facebook/Instagram messenger. It works really well till now because we can reply our consumer messages instantly regardless of the hour, when someone says are you open in the middle of the night, even though all the team is sleeping, consumers still get their answer as a no
We are saving at least one headcount from our operations which is almost 160 hours per month and the IBM RPA provides us services for 7/24 for, I mean after the normal working hours even that's why there is also an saving regarding opportunity cost of not having IBM RPA at our disposal.
I did not consider any other RPA products.
Do you think IBM Robotic Process Automation delivers good value for the price?
Yes
Are you happy with IBM Robotic Process Automation's feature set?
Yes
Did IBM Robotic Process Automation live up to sales and marketing promises?
Yes
Did implementation of IBM Robotic Process Automation go as expected?
Yes
Would you buy IBM Robotic Process Automation again?
Yes