Fantastic Time Saver
August 23, 2023
Fantastic Time Saver
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Robotic Process Automation
We are using IBM RPA to handle customer support services where technical information for their websites is needed. Right now I can tell that it's working quite good however we need to improve the RPA because every day the problems are changing and we need to put better and various inputs to our tool.
- Acting Like Customer Agent
- Compiling Questions
- Searching for Answers
- Better numeric analysis
- Improved Semantics Analysis
- Speed
- 2 head counts from Support Team
- Better focus for Support Team
- Building an inventory
We have integrated IBM Robotic Process Automation with Facebook Messenger and it helps us a lot, in the future we are also planning to integrate Chat GPT-4 to create answers to help IBM RPA to drag and drop them where/ when ever they're needed. That's more or less how our integration works.
I'd say almost 350 hours per month is saved with IBM RPA, if I count the human error that might have caused if we weren't use IBM RPA, I can say it even adds up to somewhere around 400 hours per month, which is substantial for our operations and I hope it will continue in this way.
We didn't look for any alternatives.
Do you think IBM Robotic Process Automation delivers good value for the price?
Yes
Are you happy with IBM Robotic Process Automation's feature set?
Yes
Did IBM Robotic Process Automation live up to sales and marketing promises?
Yes
Did implementation of IBM Robotic Process Automation go as expected?
Yes
Would you buy IBM Robotic Process Automation again?
No