Fantastic Time Saver
August 23, 2023

Fantastic Time Saver

Sifa Elmas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

We are using IBM RPA to handle customer support services where technical information for their websites is needed. Right now I can tell that it's working quite good however we need to improve the RPA because every day the problems are changing and we need to put better and various inputs to our tool.

Pros

  • Acting Like Customer Agent
  • Compiling Questions
  • Searching for Answers

Cons

  • Better numeric analysis
  • Improved Semantics Analysis
  • Speed
  • 2 head counts from Support Team
  • Better focus for Support Team
  • Building an inventory
We didn't look for any alternatives.

Do you think IBM Robotic Process Automation delivers good value for the price?

Yes

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

Yes

Did implementation of IBM Robotic Process Automation go as expected?

Yes

Would you buy IBM Robotic Process Automation again?

No

We have a Facebook page where newbie e-commerce website owners can reach us for asking how to do what and we have pre-ready templates filled with previous questions and respectable answers in this way we can handle majority of the inquiries without looking for answers again and again.

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