Item: iCIMS Talent Cloud
Rating: 4
Author: Ivonne Mondragon

Use Cases and Deployment Scope

iCIMS Talent Cloud is used nationwide across the organization in the U.S. and Canadian operations.
Business problems that we had have been the extreme delay of integration projects, on multiple occasions.

Wait time to speak to the helpdesk for general concerns has been higher than normal which discourages phone communication.

Pros and Cons

Build reports for a number of data driven analytic stats
Creates email campaigns for a variety of needs
Onboarding metrics are fluid and easy to use

[I feel] Integrations shouldn't take over 6 months to initiate

Return on Investment

[I feel] iCIMS Talent Cloud has caused the company to miss strict deadlines because of a lack of account Managers to assist and manage our organization's needs on multiple occasions

Alternatives Considered

Greenhouse, Workday Cloud Platform and SAP Fieldglass

iCIMS Talent Cloud is easy to navigate when it comes to candidate and reporting search.

Support Rating

We did not have an Account Manager to help support our needs during high demand for close to 5 months, and we didn't have a clear answer or assistance during the 5-month gap.

Other Software Used

XOR, Predictive Index Behavioral Assessment, Beeline VMS

Key Insights

Do you think iCIMS Talent Cloud delivers good value for the price?

Not sure

Are you happy with iCIMS Talent Cloud's feature set?

Yes

Did iCIMS Talent Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of iCIMS Talent Cloud go as expected?

Would you buy iCIMS Talent Cloud again?

Likelihood to Recommend

iCIMS Talent Cloud is a great reporting tool, but the overall draining customer service wait time and call handle time overshadow the pros in using iCIMS Talent Cloud as the go-to for an ATS systems.

The biggest factor in selecting any client service should be client satisfaction as a priority and being mindful of client deadlines if in your power to do so.

Clients are King!

Software Version

Overall Satisfaction with iCIMS Talent Cloud