Clients are King!
June 24, 2021

Clients are King!

Ivonne Mondragon | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

iCIMS Recruit

Overall Satisfaction with iCIMS Talent Cloud

iCIMS Talent Cloud is used nationwide across the organization in the U.S. and Canadian operations.
Business problems that we had have been the extreme delay of integration projects, on multiple occasions.

Wait time to speak to the helpdesk for general concerns has been higher than normal which discourages phone communication.
  • Build reports for a number of data driven analytic stats
  • Creates email campaigns for a variety of needs
  • Onboarding metrics are fluid and easy to use
  • [I feel] Integrations shouldn't take over 6 months to initiate
  • [I feel] iCIMS Talent Cloud has caused the company to miss strict deadlines because of a lack of account Managers to assist and manage our organization's needs on multiple occasions
iCIMS Talent Cloud is easy to navigate when it comes to candidate and reporting search.
We did not have an Account Manager to help support our needs during high demand for close to 5 months, and we didn't have a clear answer or assistance during the 5-month gap.

Do you think iCIMS Talent Cloud delivers good value for the price?

Not sure

Are you happy with iCIMS Talent Cloud's feature set?


Did iCIMS Talent Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of iCIMS Talent Cloud go as expected?


Would you buy iCIMS Talent Cloud again?


iCIMS Talent Cloud is a great reporting tool, but the overall draining customer service wait time and call handle time overshadow the pros in using iCIMS Talent Cloud as the go-to for an ATS systems.

The biggest factor in selecting any client service should be client satisfaction as a priority and being mindful of client deadlines if in your power to do so.

iCIMS Feature Ratings

Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Task Creation and Delegation
Not Rated
Email Templates
User Permissions
Notifications and Alerts
Not Rated