Overall Satisfaction with iContact
We use iContact to send communications to our various audiences, including physicians and consumers. Approximately three departments in our company use the product, and it helps coordinate communications, ensure it is on brand and allows us to track open rates.
- iContact is relatively easy to use, with many templates and the ability to customize templates to better fit your brand.
- iContact also provides excellent customer service. They have an extensive help section and my account representative is always available to answer questions.
- iContact provides good feedback on open rates, with downloadable reports.
- Although there are different types of iContact products, the product we use is relatively basic.
- The spell check feature can be improved.
- The process to maintain and scrub mailing lists is not as obvious as I would prefer.
- A big positive has been the fact that various departments that send communications to our primary audience are now using branded templates.
- Using iContact also has helped us, and other departments, better manage email lists.
- We are able to track open rates, change subject lines to increase open rates, and improve our communications to our audiences.
We previously used another product, Vertical Response, but ultimately chose iContact because we felt the newsletter editor was more easily adaptable (from a brand perspective we were able to customize the template to fit our brand). Additionally, from a pricing standpoint, iContact was relatively inexpensive and has the products, such as iContact Pro, that we can one day grow into.
iContact Feature Ratings
iContact Support
Pros | Cons |
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Quick Resolution Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |