Free Candidates
April 22, 2020

Free Candidates

Ryan Watson | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with is the primary job posting source for the company outside of our careers site. We use job postings only, and do not subscribe to a resume search license.
  • High applicant volume.
  • Provide actual email addresses for applicants. Currently, Indeed uses their own email addresses that have a high rate of emails sent to spam or junk boxes.
  • Allow integration to ATS without consequences. If you don't use Indeed Apply and the Indeed platform for candidate management you will get significantly fewer applicants
  • Get rid of Indeed resumes. The formatting is awful and candidates don't even realize it.
  • I get hires for free, can't complain about that.
  • Using the platform has a negative impact on ATS use and adoption.
  • Using the platform has roadblocks for any applicant compliance standards you are trying to follow.
  • The platform ensures that your ATS becomes nothing other than a data repository.
Indeed provides the highest amount of applicants, but from a usability perspective, it is among the worst. Indeed actively and intentionally hides personal email addresses, and it encourages candidates to use poorly formatted resumes. Indeed could be a much better tool if they valued client partnerships, but their sole focus is collecting user data, which has a negative impact on the end-user. As mentioned earlier in the review, it is a necessary evil. If you want higher applicant volume and you don't mind adding steps to your recruiting process it can be a great solution for you. I could see more value in the product if you are a smaller shop and don't have a full-blown ATS. If you rely on your ATS for data, Indeed will make it much harder for you to track your data than any other product I've used.
I get an email every couple of months from whoever my new rep is. I couldn't tell you currently who I am supposed to contact with issues. When they do platform updates, there isn't a warning, nor is there any training or overview to show the changes; you are forced to deal with the changes when you login and see things are different.

Do you think delivers good value for the price?


Are you happy with's feature set?


Did live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of go as expected?

I wasn't involved with the implementation phase

Would you buy again?


Indeed is a necessary evil. The job postings do drive higher applicant volume than I've seen compared to other job boards, and that part is free, which is fantastic. If you recruit/hire a high volume of hourly workers, it definitely gets the job done. Where it can improve is usability. Indeed makes sure you can't funnel applicants to your own careers site, and if you do, you will get significantly lower applicant volume. The platform is an addition to your ATS, not something that can be integrated well and it adds several steps to your current recruiting process. The email addresses it makes you use to contact the candidate are commonly flagged as SPAM, so in order to reach the candidates, you cannot rely on your email being delivered to the candidate.