Overall Satisfaction with InsideSales.com
InsideSales.com is used by our internal Commercial Sales team to log and track phone calls with prospects and customers. We're currently using the PowerDialer for Salesforce product, PowerStandings and Vision. We needed a quick, easy to automatically log (and record) both inbound and outbound calls through Salesforce, and we ultimately decided on InsideSales.com for this.
- The product is easy to setup and use
- The product requires minimal training, so on-boarding is quick
- Updates are frequent and their implementation/support team is fantastic to work with
- The PowerDialer service has frequent intermittent and/or complete outages. These sometimes range from 10-20 minutes to several hours.
- Inbound calling could be easier, and could also use better customization features.
- The product could use better functionality for call path routing and/or routing calls based on custom criteria or custom fields in Salesforce.
- Call recordings have greatly helped us identify problem areas with our reps.
- Lead conversions are faster and employees are more efficient with Click-to-Call functionality.
- Automatic logging of calls has eliminated manual task creation.
- Seek lists have helped us identify additional opportunities that might have been missed otherwise.
Overall, it's a great product and serves the intended purpose well. While its geared more towards a "call center" style business, it works well for small teams and business development teams that need to track and record calls via Salesforce. Service disruptions are my primary complaint with the product. I'd like to see more effort in resolving those issues and minimizing downtime.