Good value for the money.
March 05, 2023

Good value for the money.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Marketing

Overall Satisfaction with Insightly

Having all client activity and profiles is of incredible help to us.
  • Adaptability to existing workflows.
  • Email campaigns (Marketing).
  • Missing some essential integrations (unless you pay extra for Appconnect).
  • Reporting is not as user-friendly and lacks flexibility.
  • Reduced time and effort to manage client database.
  • Improved efficiencies for reporting and tracking deals.
It takes some time to learn it, understand it, and determine the best way to implement it. Again, I don't have a lot to compare against, but overall I've found that some aspects are not very intuitive or easy to grasp.
It has helped us stay away from multiple spreadsheets. Having a central place to store our data and activity, and defined workflows, has improved efficiencies.

Do you think Insightly delivers good value for the price?

Yes

Are you happy with Insightly's feature set?

Yes

Did Insightly live up to sales and marketing promises?

Yes

Did implementation of Insightly go as expected?

No

Would you buy Insightly again?

Yes

I really don't have much experience with other tools, so it's hard to judge the scenarios where it's less appropriate, but Insightly has been a very useful tool overall when you understand the limitations (and are ok with them).

Insightly Feature Ratings

Customer data management / contact management
8
Workflow management
7
Territory management
Not Rated
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
6
Quote & order management
Not Rated
Interaction tracking
9
Lead management
8
Email marketing
10
Task management
Not Rated
Reporting
6
Pipeline visualization
8
Customizable reports
6
Custom fields
9
Custom objects
9
API for custom integration
Not Rated
Role-based user permissions
9
Single sign-on capability
Not Rated
Marketing automation
Not Rated
Not Rated
Mobile access
Not Rated